Refund and Returns Policy

Last Updated: [04/28/2025]

The Closet Compass provides curated, personalized styling services intended to empower confidence, minimize overwhelm, and create lasting wardrobe solutions. Due to the highly custom nature of our work, the following policies apply:

1. Non-Refundable Services

All services are non-refundable once rendered, including:
- Closet Audits
- Event Styling Sessions
- Packing Services
- Virtual Styling & SOS Support

2. Membership Fees

Memberships are non-refundable once purchased.
Clients are encouraged to review package benefits carefully before enrolling.

3. Cancellations & Rescheduling

Refer to our full cancellation policy below:

Type	Cancellation Window	Fee
Local Styling	Less than 24 hours	$30
Regional Styling	Less than 72 hours	25% of total
Flight-Required	Less than 10 days	25% + reimbursed travel costs
No-show or unrescheduled	Within 7 days	$30 rebooking fee

4. Travel & Location Fees

In-State travel: included
Surrounding states: +10%
Flight-required: +30%
If travel is already booked and the session is canceled, full reimbursement of travel costs is required.

5. Outfit Recommendations & Purchases

The Closet Compass does not purchase clothing for clients.
Clients are responsible for making purchases based on suggestions. We are not responsible for:

Fit or sizing issues
Delays or shipping problems from third-party retailers
Return or refund policies of outside vendors

6. Access to Styled Content

Clients receive access to folders, PDFs, or lookbooks through the portal.
These materials are for personal use only and may be removed 30 days after service or membership ends unless otherwise agreed upon.

7. Satisfaction & Feedback

While refunds are not provided, we’re committed to satisfaction.
You are encouraged to submit feedback via our form. We welcome constructive input to improve services over time.

8. Contact

For cancellations, policy questions, or service feedback, reach out to:

The Closet Compass
📧 TheClosetCompass@gmail.com
📍 Miami, FL